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Customer support

Returns & Refunds

How to request a return or refund for products bought from UCS.

Draft for business approval. This policy must be reviewed by UCS and checked for Singapore compliance before launch.

Eligibility

[Editable: return window, condition requirements and non-returnable items.]

How to request a return

Contact us with your order number and reason for return.

Refunds

[Editable: refund method and processing time.]

Faulty items

[Editable: process for items that arrive damaged or faulty.]